FAQS
General
Please ensure you are using the correct registered email and password. If you forgot your password, click the 'Forgot Password' link to reset it. If you checked out as a guest previously, you may need to register an account first.
No, you can check out as a guest. However, registering an account lets you track order statuses, save multiple addresses, and access our CASEGEAR Rewards club for exclusive discounts.
Log into your account, head over to Account Settings, and select Change Password. Enter your current password followed by your new password, then save.
Order & Billing
You can track your order using the 'Track Order' link in the Support menu by entering your order number (CGXXXXX) and email. You will also receive SMS and Email updates with tracking numbers once shipped.
Failed transactions can occur due to bank network issues, incorrect OTP entries, or expired cards. Try checking out using a different payment option (such as UPI, Credit/Debit card, or Net Banking) or contact your bank.
No, CASEGEAR does not store your payment credentials. All transactions are securely processed via industry-leading PCI-DSS compliant payment gateways with bank-grade encryption.
Refund & Replacement
We offer immediate free replacements for defective items. Head over to our Returns & Exchanges page, enter your order details, select 'Damaged Item' as the reason, and upload a photo of the defect. We will ship a replacement in 24 hours.
Yes, once your return request is approved and the item is collected/received at our warehouse, we process refunds immediately. Original payment method refunds take 3-5 business days to reflect, whereas store credits are issued` instantly.
All items must be returned in their original packaging with all included accessories. Screen protectors are only eligible for returns if the backing film has not been peeled off.
Shipping & Delivery
Orders are shipped within 12-24 hours. Metros usually receive deliveries in 2-3 business days, while other locations take 4-5 business days. Remote regions can take up to 7 business days.
If your tracking status shows delivered but you haven't received it, or if it hasn't updated in 4 days, contact us at support@casegear.in. We will coordinate with the courier partner or ship a replacement if declared lost.
We support a 7-day hassle-free window for queries regarding items. Contact customer support or submit an exchange request through the portal if you notice any fitment issues.
Refund & Replacement Policy
All physical cases, smart trackers, and chargers are eligible for returns or replacements within 7 days of delivery. Custom printed accessories or items showing heavy user damage are not eligible.